Keigo at work · Lesson 6

Taking calls: names, transfers, absences, messages

お電話でんわありがとうございます。さくら商事しょうじ営業部えいぎょうぶでございます。

A company call start to finish: name your company, confirm the caller, transfer, explain absences, take and read back messages; keep reasons private.

Practise Paid

In this lesson

  1. 01Main dialogue: a call for the buchō
  2. 02Picking up: giving your name and confirming the caller
  3. 03Transferring a call
  4. 04When the person is away
  5. 05Taking a message, reading back, hanging up

Practice

  • Match each phrase to its meaning
  • What would you say?
  • Which one is appropriate?
  • Choose the phrase for each blank
  • Rewrite for someone outside the company
  • Put the pieces in order

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Practice

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